Can I apply for trial work?
Yes you can! If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample images already available.that you can download and check the quality. Also don't forget that we offer risk free services- have your job done first, check the quality, then you pay.
Is my FTP account safe and secure?
Yes, you can rest assured. We create individual FTP accounts for every single customer with unique username and password.
Are my images safe with GE?
100% yes. All our personnel have signed a non-disclosure agreement where they commit themselves to not taking any images out of the workplace or use it for any other purposes than for the job you require. Our entire equipment is also protected by firewall for inbound and outbound security and we use the latest antivirus protection in every computer.
Will my images be used for commercial purposes?
Absolutely not. We guarantee that all your images will be destroyed after completion of work and we will not use, sell or share any of them with third parties without consent.
What format will the final images be?
It depends on your requirements. We can provide almost any kind of format: if you just need clipping path then we will use JPG but if you need masking then we will send them in PNG, PSD or TIFF. Have something in mind already? You can always let us know which format you prefer.
What type of files do you accept?
Feel free to send us any file, whether it is JPG, TIFF, PSD or EPS. However, we recommend JPG files to save time if your final requirement is ok with this format. Please feel free to send us what is best for you.
How can I receive a quotation and within how long?
Visit the qutoe request page. Upload your images, fill in and submit the form. You can expect a reply within ONE HOUR.
Is there any maximum size limit?
No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can't upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system.
What are your working times?
We never sleep! Any time, any day; we are here for you 24 hours a day, 7 days a week and 365 days a year. Try us!
How long does it take for my job to be finished?
Completion time depends on the complexity and quantity of your project; we will let you know the turnaround time when we receive your order or request for a quotation. Most times you can expect a delivery within 24 hours; however smaller jobs as for 5, 10 or 20 images can be delivered in up to 6 or 12 hours. We understand sometimes the work is urgent and we want to support as much as we can in these cases. Just let us know and we will give you priority.
Is there any minimum order requirement?
There are no minimums or maximums with Graphic Expo. Send your images, no matter the size, and you will get the same great results, because small businesses are as important as big ones.
How do I send and receive my images?
As always we have tried to make it really easy for you. Our developers have arranged a few options to upload and download your images. Click here to learn the options.
What happens if I'm not happy with a completed image?
Thanks to Outsource Expert's highly skilled DTP professionals, our customers rarely find any problem with their images. If this happens, don't worry, just write us an email and we will review it straightaway and do our best to correct it in record time. Of course this will not incur in ANY extra costs for you.
Can I set up a weekly or monthly payment?
Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.
How can you guarantee your work?
All our in house DTP professionals are highly trained in the kind of work they will be doing for you. With several years of experience and customer care, GE's professionals guarantee the excellent quality of their job. We check all work up to three times before sending it to you and we do everything we can to build a long term trusting relationship with you, our valuable client.
How can you provide such low prices?
We are based in a low labour cost region, where our group of in house skilled DTP professionals work to perfection. The accuracy and time efficiency of their work allows us to serve more clients better and with more competitive prices.
How do I pay Graphic Expo?
- First you will receive your completed work and you will be able to revise it. Once you are happy with it, we will send you the invoice with all the details you need to pay, including a link.
- You can also login to your paypal account and check invoice and make payment.
- You can set up a monthly payment scheme for ongoing work.
- We accept Paypal, MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit.
How do I place an order?
Once you are satisfied with the quality of our services by trials we did, you may want to place an order to Graphic Expo.
We prefer to transfer files via FTP. So, if you need to send us your files to process, please send us a mail to obtain the login details. We will respond you immediately with the login details to access the FTP.
After receiving your files, we will reply you with details information of turn-around and pricing if needed.
If you have any further question, please feel free to contac Us. We will be more than happy to help.
Why Choose Us?
100 % Assurance for quality.
3 Hours express delivery.
3 files trial for new clients no obligation trial.
Fare rate - no waits for quotation.
Available in 24 hours.
30 days time to pay.
7/24/365 days on service.
Provide us your maximum 3 (Three) free trials job to judge our clipping path, image masking, photo retouching capability. We will take maximum 24 hours for trial job output.